Remotes

[Jacket]

Update: Problem solved.  The TV did not have the HDMI port that Roku streaming stick was attached set up for CEI.  The CEI was set for the main receiver HDMI port only so Roku was playing through the receiver HDMI to the TV and not the Roku HDMI.  Once the TV recognized the Roku in the receiver HDMI location, everything worked.  As a side note, I play my TV volume through my receiver (surround sound controls) so the Roku sound output is controlled by the receiver which means I use a different remote other than the Roku for sound control.

[RokuRiamie-D]

Thanks for keeping us posted @Jacket.

We're glad to hear that your issue was fixed! Please don't hesitate to contact us anytime.

For further Roku support, you can:

• Create a post here in the Roku Community
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Cheers,
Roku Community Team

[mc05]

Hi @RokuRiamie-D @RokuTakashi 

I have tried posting several times with the requested model and serial info, and it seems to be deleting from the thread. Let me know if I can resend in a better way, since my issue is not resolving in any matter suggested. Thanks!

[mc05]

Hi @RokuRiamie-D @RokuTakashi 

I have tried posting several times with the requested model and serial info, and it seems to be deleting from the thread. Let me know if I can resend in a better way, since my issue is not resolving in any matter suggested. Thanks!

[RokuRiamie-D]

Hey @mc05,

Send the requested information again here. Just type in the Roku remote model and serial number so you can add it to your post.

We look into it.

Roku Community Team

[mc05]

Hi @RokuRiamie-D 

Information is below:

• Mod- RC-GZ1
• Serial- 3226001305

Thanks!

[Newt2]

Same issues!!! Also mute button doesn’t work!! Dissatisfied customer!!

[RokuTakashi]

Hi, @mc05 

Thanks for keeping us posted.

I have sent you a private message here in the Roku Community.

Please check your inbox since I've reached you from there.

Thanks,
Roku Community Team.

[RokuTakashi]

Hi, @Newt2 

Welcome!

Sorry to hear about your experience, and I'd like to gather some details for us to assist further.

Share us with the information below:

• What specific Roku remote model you are having issues with?
• When did you first encounter the issue?
• Have you tried any troubleshooting steps such as a remote reset?

Keep us posted.

Thanks,
Roku Community Team