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Pat007
Newbie

Phone Number for customer service???

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I am setting up my friends new remote voice activated roku. Not

Thing. Help

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Phone Number for customer service???

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Hi @Pat007 Welcome to the Roku Community!

To set up your Roku voice remote, it needs to be connected to your Roku streaming player or Roku TV system through a wireless process called pairing. Once this simple pairing process is complete, you will be ready to use all its great features, such as Roku voice search.

 


Depending on whether your Roku voice remote has a pairing button, there are two ways to put it into pairing mode. When your streaming device finds your voice remote, an on-screen confirmation message will appear.

To set up a voice remote with a pairing button

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

  • Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

For further information and troubleshooting steps, please visit our support page on how to set up and pair your Roku voice remote. To speak with a live representative, visit our Roku Page.

Hope you'll find this info useful. Let us know in case you still have any questions.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Phone Number for customer service???

Jump to solution

Hi @Pat007 Welcome to the Roku Community!

To set up your Roku voice remote, it needs to be connected to your Roku streaming player or Roku TV system through a wireless process called pairing. Once this simple pairing process is complete, you will be ready to use all its great features, such as Roku voice search.

 


Depending on whether your Roku voice remote has a pairing button, there are two ways to put it into pairing mode. When your streaming device finds your voice remote, an on-screen confirmation message will appear.

To set up a voice remote with a pairing button

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

  • Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

For further information and troubleshooting steps, please visit our support page on how to set up and pair your Roku voice remote. To speak with a live representative, visit our Roku Page.

Hope you'll find this info useful. Let us know in case you still have any questions.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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