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Kuth
Newbie

Open back cover for roku ultra remote

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Does anyone know how to open the back cover of this roku remote?rokuremote2.jpg

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Tivoburkee
Community Streaming Expert

Re: Open back cover for roku ultra remote

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You can't, that's a rechargeable Roku remote, you'll see a usb port under the Roku flag for you plug in usb cable and charge the remote. There is no battery door at all. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Open back cover for roku ultra remote

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You can't, that's a rechargeable Roku remote, you'll see a usb port under the Roku flag for you plug in usb cable and charge the remote. There is no battery door at all. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Kuth
Newbie

Re: Open back cover for roku ultra remote

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Oops, thanks for info. I was looking for something that does not exist. 

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TheMentor
Newbie

Re: Open back cover for roku ultra remote

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I still want to know the proper way to open it. Less than 30 days after purchasing, it no longer works without being on charge and while on charge it spams the TV with charging/battery full message. I am going to fix it, not pay $1/day to use this piece of plastic. 

Strega2
Roku Guru

Re: Open back cover for roku ultra remote

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At less than 30 days, I’d return it to the store for a refund or exchange.  But if you really want to, people have pried them open.  Here’s a thread where @renojim shows a picture of one that has been opened.

https://community.roku.com/t5/Remotes/remote-control-does-not-take-batteries/m-p/901115

Banned but back. Because why not?
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jmierz
Newbie

Re: Open back cover for roku ultra remote

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t would help if that information was in the instructions when I purchased the remote. 

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Berett315
Newbie

Re: Open back cover for roku ultra remote

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If you're in town, go to an auto parts store and grab some plastic pry tools. Start at the back at the flag and work your way around. I did this to cut the connect disks off of the "quick buttons" because well... They're useless. Hope this helps.

1000013499.jpg

 

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Cosgro
Newbie

Re: Open back cover for roku ultra remote

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Thanks for this post!  I’ve had this remote in use for a few months and never had to charge it. Battery charge lasts a long time!  I had to look up how to open the unit to replace the batteries and this post gave the perfect answer!  I did not know they changed from batteries to rechargeable. Been using Roku for years and this one is different. Recharging now!  Again, thanks!

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JAHopkins
Newbie

Re: Open back cover for roku ultra remote

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I had the same symptoms — only functional when plugged in and spamming the charging:charged notification pane. I followed directions in this forum and carefully pried it open with a small screwdriver. I found that one of the wires to the battery was broken off inside the battery shrink-wrap. Not sure if it was totally detached prior to opening but at least loose enough to account for the symptoms. Probably repairable with a delicate touch but I didn’t bother trying.

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