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Ok Button On Remote Not Working

Mine isn’t working either so I got the app and tried using the OK button on there also. Can anyone help with this?

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3 REPLIES 3
TH31
Newbie

Re: Ok Button On Remote Not Working

I have a Standard Remote and it isn't working.  I get to the ROKU start screen, but then nothing on the remote works.  We have our service with Xfinity using the HDMI1 and the ROKU for HDMI2 on our TV so can change the input with the remote for Xfinity with no problem.  But once the HDMI2 is selected and we use the ROKU remote and get the ROKU screen, when the Home or * Settings, or any other button on the ROKU remote is pressed, nothing happens.  The ROKU screen just stays on.  Batteries are not the issue. Have tried restarting the device and nothing has changed.  This remote has not had any problems before.  Since the remote won't respond to anything, I can't even choose the settings button to confirm it's on our home network. (It always has been so I'm assuming the network originally used during the set-up isn't the issue.)  It is so time-consuming to try and get this to work, and I feel like I'm spinning my wheels here.  Thanks for any suggestions. 

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RokuMary-F
Community Moderator
Community Moderator

Re: Ok Button On Remote Not Working

Hi @ahammersley182,

Welcome to the Roku Community!

We appreciate you letting us know about this button issue with Roku remote that is not responding.

As a first step, we recommend starting here to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Roku

If the steps provided by the Support page still aren't helping, please reply and we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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RokuMary-F
Community Moderator
Community Moderator

Re: Ok Button On Remote Not Working

Hi @TH31,

Congrats on your first post in the Roku Community!

Thanks for letting us know all that you've done and we appreciate the troubleshooting steps you've done so far.

If those things still aren't helping and the issue persists with the remote button not working, feel free to provide us with the serial number of your Roku device that came with the remote.

Once we have this information, I'll be able to pass it along to our Support team who will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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