Remotes

[RokuERey]

Hi @newbees,

Welcome, and thanks for letting us know about this. Is this the remote that came along with those devices?

We'll be able to assist you from there.

Thanks,

Rey

[RokuERey]

Hi @pete_c,

Thanks for flagging us about this. We've communicated this with the concerned team, and thanks for letting us know about this workaround.

Regards,

Rey

[newbees]

Yes, the remotes came with the sticks when I bought them. They were working for couple of years.

[pete_c]

Note that my fix posted above only related to the Direct TV remote control that quit working after the 

November 1, 2023  firmware update V12.50 / Build 4176 and related to WAF whom only watches and records Direct TV.

[number40Fan]

What code did you use for your TCL?

[pete_c]

The only one listed on my Direct TV remote control menu for TCL.  I do not recall the number.

[AZDadTK]

This is definitely caused by the 12.5 Roku update, as it happened to with my Mom's setup.  Her Roku TV updated to 12.5, her Cox Cable Contour remote stopped being able to control the volume and power.  Here is the following details:

TV Model: 50S435

Cox Contour Remote

I did the following to resolve:

System Restart of the TV

Put new batteries in the remote

Tried all of the listed codes for the Cox remote for TCL

Nothing has worked.  Has anyone else been able to find a resolution.  Currently I have her using both the Cox remote and the Roku remote, but it is not ideal, as I have had it working correctly for a couple of years with the Cox remote paired to the Roku TV.

[RokuArjiemar]

Hi! @AZDadTK,

Thanks for the post,

We appreciate you reaching out to us about your remote. We're pleased to assist.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information: 

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar

[srkca]

Hi there, same issue since the update, the paired Telus Slimline 2 remote stopped working. Help please.

Issue report tracker

Model: 7133X - Roku TV

Serial number: YN00H5719570 (J6996H719570)

Software version: 12.5.0 • build 4176-30

GC version: 10.2.518

Timestamp: 2023-11-07T00:16:54Z

Please use issue ID 70-446-416 to report the current issue.

[solbash]

TCL Roku TV purchased in 2019. Same issue after a recent software update. Using Spectrum remote, arrow keys now do not function properly since the update.