Remotes

[Rhb43]

on my Roku ultra the volume button when pushed on two different remotes seems to stick so that the volume goes all the way up or all the way down not step-by-step. Same ultra two separate remotes do the same thing. Model 4800X, serial number X0 1000S8W508. Software version 12.5.0 build 4178 – C2. 

[Rhb43]

Issue report tracker ID 08–0 550–100. 

[RokuEuniceL]

Hi @Rhb43,

We appreciate you providing all these details here in the Roku community!

We're glad to assist you with your problem with your Roku remote. Please try to update the software, restart the system, and check out this support article on how to fix your Roku voice or simple remote that is not working, and be sure to follow the troubleshooting steps provided. After doing so, please let us know whether the issue is happening on all content or channels or is isolated to one content or channel. (Specify) Also, what troubleshooting steps have you taken so far to try to resolve the issue?

We'll be waiting for your response.

Kind regards,

Eunice

[Kelbone1]

After looking around at the post about the buttons sticking.. I was surprised at how MANY people have this issue. I have changed the batteries thinking that was it and still didn't work. It is So madding to have your remote button stick when all you want to do is move the cursor to the right or the left. I think I will spray it with WD40.. Roku community is forced to buy another one. But afraid it will do the same thing.. Really sad

[renojim]

Don't spray it with WD40 - it eats plastic.  You might try contact cleaner or taking it apart and cleaning it with alcohol.

[ChicagoNurse]

I received my Roku box with 2 remotes. Neither one works well. I have to press a button at least 3 or 4 times to get any reaction. It's really irritating and making me want to switch my streaming service to something else. 
Resetting, reinserting batteries... Nothing helps. This is a Roku TV so there's no box. 
I'd like to get the 2 remotes replaced. They are defective!!

[RokuJohnB]

Hi @ChicagoNurse,

Welcome to the Roku Community, and thanks for keeping us posted!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,

John

[RokuJanadeeK]

Hi @Galschals,

We understand that you're having issues with your Roku remote. We apologize for the experience.

Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[smarti2006]

My remote is experiencing touch issues with the left and up arrow controls. Did you ever get your issue resolved? Is there a universal remote that doesn’t use Roku’s hardware? I downloaded the iPhone Roku app and use that occasionally. It is a pain!

[Jinxed1001]

I posted yesterday so I am waiting for a response. Although I assume it is a manufacturing issue/design flaw.