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GreatDaney
Reel Rookie

Need serial number on rechargeable voice remote pro for a warranty

I bought a Roku voice remote pro from Amazon in July 2021. A month ago it stopped working. I charged it to 100% but now works ONLY when it's connected via the cable to usb port or the charging cord to an electrical outlet. When connected, the pairing light comes on. But when not connected, the pairing light will not come on. I've disconnected the Roku unit from the power cord, waited a minute & reconnected & retried remote pairing...no luck.

Tried to initiate a warranty claim but I can't get any further as it requires a serial number, but the remote has none.

I am beyond frustrated. HELP!

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14 REPLIES 14
renojim
Community Streaming Expert

Re: Need serial number on rechargeable voice remote pro for a warranty

Try using the serial number on the Roku device you've been using with the remote to see if you can get further with the online claim.

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Wildrose
Streaming Star

Re: Need serial number on rechargeable voice remote pro for a warranty

I tried my TV serial no. But it said my device wasn't eligible which the TV isn't..didn't seem to determine for the remote.

 

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renojim
Community Streaming Expert

Re: Need serial number on rechargeable voice remote pro for a warranty

Maybe @RokuDanny-R or @RokuKariza-D can help.

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DBDukes
Community Streaming Expert

Re: Need serial number on rechargeable voice remote pro for a warranty

@GreatDaney @Wildrose 

Isn't the serial number underneath the battery compartment cover on the remote?

DBDukes
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renojim
Community Streaming Expert

Re: Need serial number on rechargeable voice remote pro for a warranty

@DBDukes, umm...  there is no battery cover on a rechargeable remote.  🙂

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DBDukes
Community Streaming Expert

Re: Need serial number on rechargeable voice remote pro for a warranty

doh.jpg

DBDukes
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RokuMary-F
Community Moderator
Community Moderator

Re: Need serial number on rechargeable voice remote pro for a warranty

Hi @Wildrose,

Thanks for posting in the Roku Community!

In regards to your Roku Voice Remote Pro not holding charge issue, I've responded to your other post and I have passed along your concern to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.

Best regards,
Mary

Wildrose
Streaming Star

Re: Need serial number on rechargeable voice remote pro for a warranty

Thank you very much!

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KenyonJim
Reel Rookie

Re: Need serial number on rechargeable voice remote pro for a warranty

Hi @RokuMary-F ;

 

I had the same problem with a Voice Remote Pro purchased on Amazon on August 14, 2021. Do remotes have a 1 year warranty? How do we initiate a warranty claim?

Thank you.

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