Remotes

[gmabentley]

Got the free trial of youTube TV and our voice activated Roku (box) remote doesn't appear to work with it. The volume button/mute button on the Roku remote don't change the volume on channels on youTube TV, so I had to hunt up the television remote. Bummer. Two remotes to finagle. Is this typical? (The Roku remote got me TO the youTube TV streaming icon, but doesn't work after that) The Roku remote volume works fine normally.

[RokuJharra-Q · Accepted solution]

Hi @gmabentley,

Welcome to the Roku Community!

Thank you for contacting us about the issue with your Roku remote. We are here to help.

To begin, could you please let us know if this issue occurs only with specific channels? If yes, please try restarting your Roku device by going to Settings > System > Power/System restart.

In the meantime, here are some steps you can try to troubleshoot your physical remote.

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If the issue persists, replace the batteries in your voice remote and insert them using the same steps provided above. After doing so, pair them again to see if this makes any difference.

For reference, here's the support article dedicated to this: How to fix your Roku voice remote that is not working

We'll be looking forward to your update.

Best regards,
Jharra