Remotes

[vdaam]

Odd situation, but the WiFi device (WR001) on my streaming stick broke so I ordered a new one directly from Roku. When I got it and hooked it up my device didn’t connect to the WiFi network and the remote didn’t pair. I did a hard reset on the Roku and put the remote in pairing mode but still no luck. The green light on the remote is blinking but the Roku isn’t recognizing it. Anyone experience this?

[RokuJohnB]

Hi @vdaam,

A warm welcome here in the Roku Community!

We understand you are having an issue with your Roku remote since it was not able to pair with your Roku device. We're happy to assist you further. Please try the troubleshooting steps below.

Put your streaming device in pairing mode.

1. Remove the power cable from your streaming device.
2. Wait at least 5 seconds.
3. Re-connect the power cable.
4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

Put your voice remote in pairing mode.

1. Remove the battery cover on the back of your voice remote.
2. Remove both batteries from the battery compartment.
3. Wait 5 seconds, and then reinsert the batteries.
4. If your remote has a pairing button, press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
5. If your remote does not have a pairing button, press and hold both the Home button and Back button for 5 seconds, or until you see the status light begin to flash.
6. If the status light does not flash, try replacing the batteries.
7. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                        John

[bsaenz1]

Pairing dialog doesn't appear on tv screen even after numerous attempts. 

[RokuCarly]

Welcome to the Roku Community, @bsaenz1!

Thanks for reaching out and for letting us know about being unable to pair your physical Roku remote to your device. No worries! We're here to help.

We are keen on learning more about this, so please provide us with the following additional information:

• Is this your first time activating this device?
• What specific Roku device are you having this issue with? Is this the remote that came with it? If not, kindly let us know the model of your remote. (Identify your Roku remote here)

In the meantime, you can try the following troubleshooting steps to help you:

Reboot your remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

Reboot your streaming device

Use the following steps to restart your streaming device.

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV
5. Once you see the Home screen, try to use your remote to control your device

If this is a newly purchased remote, you may directly pair it by following the steps provided in this support article: 

• How to set up and pair your Roku voice remote
• How to set up your Roku simple remote

Please keep us posted on how it goes and we'll continue assisting you from there.

Best regards,
Carly