Remotes

[RokuCarly]

Thanks for responding, @lindalou6042.

I appreciate you trying to troubleshoot your Roku remote. Just to clarify, is this the remote that comes with your Hisense Roku TV, or is it paired with a different Roku player? If so, kindly provide us with the serial number so I can check. 

Thanks,
Carly

[Yopauly]

Our Roku was acting possessed. We did the reboots,etc.  Since we have two remotes, just to try to fix this, I took the batteries out of the OEM remote. Viola! It all stopped scrolling and acting goofy. It must be a switch stuck "on" on the PCB in the remote. Time for a new one!

[RokuCarly · Accepted solution]

We're grateful to have you here in the Roku Community, @Yopauly!

Thank you for letting us know about the issues you've experienced with your Roku remote. We appreciate the troubleshooting steps you've tried. We'd be happy to look closely into your concern and find you the best resolution possible. 

Firstly, could you please let us know what specific remote is this? Here's how to help you Identify your Roku remote. Also, is this the remote that came with your Roku device? When did this issue start happening? In the meantime, kindly try the following:

Manually check for software updates: Home > Settings > Software update > Chech Now

Reset your remote: If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds. 

Best regards,
Carly

[Hnjz]

Device # 3920X

Serial # YYH001R601333

Software version 13.1.4 build 1512-91

Tracker # 33-329-896

My Roke keeps scrolling when I'm on the main Roku page and also in the Directtv and Apple TV apps.  I have tried unplugging it, resetting it and using a mobile remote app, it continues to scroll.

[revbyrd]

• My Roku keeps scrolling.
• i turned everything off for half an hour.  Still scrolling
• used a different remote    Still scrolling
• reset the system.   Still scrolling
• bought a New Roku.     Still scrolling

not happy

[RokuJharra-Q]

Hi, @revbyrd,

we appreciate you reaching us here in the Roku Community!

Thank you for letting us know about this. We are more than happy to assist you with it. Before we proceed, could you please tell us which Roku device you have? Also, could you please share with us the type of Roku remote you have? Is there a pairing button at the back of the remote?

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:
Restart your streaming device to enter pairing mode:

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

• Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

In addition, if you have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra

[lindalou6042]

My remote  doesn't have a pairing button. My tv is a Hisense model 6series-50. Hardware G217x software version 14. I have tried all the resets. Sometimes it works for a while then starts again. Thanks.