Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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YYS
Level 7

Re: Missing Advanced Wireless Receiver

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I have had a Roku Streaming stick+ for just under a year and my remote recently stopped working.  We went through all of the suggested fixes and restarted the Roku and now we keep getting a Error Message once the Roku screen starts up about the Advanced Wireless Receiver not being detected.  I then ordered a replacement advanced wireless receiver thinking perhaps that piece had become broken but the same error  code pops up with the new AWR set up as well.  Please Help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@YYS 

Thanks for the post.

I have responded to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Missing Advanced Wireless Receiver

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Hi mine came and its broken i imagine its a manufacturer problem as just that. 

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tarmentano
Level 7

Re: Missing Advanced Wireless Receiver

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I'm running into the same issue. Please help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Jaymondoe1971 @tarmentano 

Thanks for the posts.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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SteveH3
Level 7

Re: Missing Advanced Wireless Receiver

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Same problem. Mine worked for an hour, now only produces the Missing Advanced Wireless Receiver warning.

Is sending a PM to Danny still the next step?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@SteveH3 

Thanks for the post.

Try disconnecting everything (including the Advanced Wireless Receiver) and then reconnecting everything to see that resolves the issue.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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SteveM62269
Level 7

Missing Advanced Wireless Receiver

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I have all parts and pieces and I’m connected correct but get the missing Awr message. Please help 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@SteveM62269 

Thanks for the post.

As stated in my previous post, if you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Traymitch1
Level 7

Re: Missing Advanced Wireless Receiver

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Hi all, I’m having the same annoying issue right now with the Missing Advanced Receiver message. I only had my roku for 1 month and it started happening out the blue. Can someone please help. 

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