Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@WilliamsJtim 

Thanks for the post.

The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Klock2
Level 7

Re: Missing Advanced Wireless Receiver

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I'm having the same problem.  I have restarting and pairing several times a day...loosing my mind. I had a fire stick for years and never had any issues.

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jamate
Level 7

Re: Missing Advanced Wireless Receiver

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I have the same issue I can figure how to pm you so could you on me please

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rp007
Level 7

Re: Missing Advanced Wireless Receiver

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When logged into the 'community' you should see an 'envelope' icon across the top. Clicking on it should give the option to PM

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LanceMcCrary
Level 7

Re: Missing Advanced Wireless Receiver

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Same issue here. Triangle alert missing advanced wireless receiver. Do I send this back?

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LanceMcCrary
Level 7

Re: Missing Advanced Wireless Receiver

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This thing is not working. I’m getting an alert message and I cannot even get off the screen. Do I need to send this back? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@LanceMcCrary 

Thanks for the post.

The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

If you are missing the AWR or have it plugged it and are still seeing the alert, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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skayden
Level 7

Re: Missing Advanced Wireless Receiver

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We just bought the stick and it will not allow us to get pass the language screen.  It keeps saying missing awr.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@skayden 

Thanks for the post.

As my previous post stated, the advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

If you are missing the AWR or have it plugged it and are still seeing the alert, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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dogmomjan
Level 7

Advanced wireless receiver not detected.

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Went through installation and rebooted system and it continues to show "missing advanced wireless receiver." This seems to be an issue with these new models; I have no issues with previous Roku's. Is this a manufacturing defect and do I need to send this back? Brad

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