Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@kim77 @Soulmutt @BEHolod 

Thanks for the inquiry.

The advanced wireless receiver (AWR) should be included in the box that your device came with.

If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kadenws
Level 7

Re: Error on setup with AWR issue

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I am having same problem

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error on setup with AWR issue

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@Kadenws 

Thanks for the note.

The advanced wireless receiver (AWR) should be included in the box that your device came with.

If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rp007
Level 7

Re: Error on setup with AWR issue

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I’m having the issue. Is the problem a defective receiver as there was one included in my kit? If so, how do I get it replaced?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error on setup with AWR issue

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@rp007 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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AbbeyPitts
Level 7

Re: Missing Advanced Wireless Receiver

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Hey there. I’m having the same issue. Can you help me with this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@AbbeyPitts 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JamF
Level 7

Re: Error on setup with AWR issue

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I'm having the same issue. I would PM Danny but I can't figure out how to do that...please help

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AbbeyPitts
Level 7

Re: Error on setup with AWR issue

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I had trouble at first. Click on Danny’s username and scroll down his page. You should see a button that will allow you to private message him. 

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WilliamsJtim
Level 7

Re: Missing Advanced Wireless Receiver

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Hey sir;

I have been problems with “Missing Advanced Wireless Receiver” and I’ve tried everything to fix it. What do I need to do to remedy this issue? Is it a problem with the receiver itself? I just bought it.  

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