Remotes

[RokuDanny-R · Accepted solution]

@WilliamsJtim 

Thanks for the post.

The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[Klock2]

I'm having the same problem.  I have restarting and pairing several times a day...loosing my mind. I had a fire stick for years and never had any issues.

[jamate]

I have the same issue I can figure how to pm you so could you on me please

[rp007]

When logged into the 'community' you should see an 'envelope' icon across the top. Clicking on it should give the option to PM

[LanceMcCrary]

Same issue here. Triangle alert missing advanced wireless receiver. Do I send this back?

[LanceMcCrary]

This thing is not working. I’m getting an alert message and I cannot even get off the screen. Do I need to send this back? 

[RokuDanny-R]

@LanceMcCrary 

Thanks for the post.

The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

If you are missing the AWR or have it plugged it and are still seeing the alert, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[skayden]

We just bought the stick and it will not allow us to get pass the language screen.  It keeps saying missing awr.

[RokuDanny-R]

@skayden 

Thanks for the post.

As my previous post stated, the advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

If you are missing the AWR or have it plugged it and are still seeing the alert, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[dogmomjan]

Went through installation and rebooted system and it continues to show "missing advanced wireless receiver." This seems to be an issue with these new models; I have no issues with previous Roku's. Is this a manufacturing defect and do I need to send this back? Brad