Remotes

[T-h]

I plug the Roku stick into the tv and the other end into the outlet and it says missing awr even though it's there!! I can't understand why!! henrytroy298@gmail.com S/N215087526075 model no. 3810X

[michaelldelaney]

I like roku very much but I wold not recommend the stick with the awr.  It fails.  It works.  It fails.  I do not have my box for a replacement and this unit did it since I bought it.  It used to work for months at a time then just show this error.  Very problematic to say the least.  My stick was installed in a single TV for the entire lifetime and plugged into the USB port.  It worked fine for a while.  Now it just fails no matter what is done. 

[RokuDanny-R]

@michaelldelaney

Thanks for the post.

We would recommend unplugging the device and checking the connections to the AWR and Streaming Stick to make sure they are firm connections.

If you are still experiencing an issue, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[hombeek]

Hi,

I'm experiencing the same issue.  Let me know what you need from our end to resolve this.

thanks,

Tim

[RokuKariza-D]

Hi @hombeek

Thanks for the post.

Could you tell us specifically the issue you're running into? With more information, we will be able to assist you further.

All the best,
Kariza

[smaiolo]

[personal information]

Sn#  213095968508

[RokuKariza-D]

Hey @smaiolo

I hope you're doing well.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Barefoot_Suds]

Hi Danny, I am experiencing an issue like this. I accidentally replied on the wrong thread, anyway. It says Wireless Receiver not detected and have tried many solutions from online and cannot fix it. I contacted Amazon support and still not working. I cannot PM you Danny because I am a new User. Hope you see this message.

[Barefoot_Suds]

Hi Danny, I am experiencing an issue like this. I replied in the wrong thread earlier, anyway. It says Wireless Receiver not detected and have tried many solutions from online and cannot fix it. I contacted Amazon support and still not working. I cannot PM you Danny because I am a new User. Hope you see this message. I'm just posting it again with your @RokuDanny-R 

[Jonmadi]

This same thing is happening to me and this is a brand new roku