We're sorry to hear about the trouble you've experienced with the functionality of your soundbar after pairing it with your Roku Voice Remote Pro. We truly appreciate you reaching out to us and we're here to assist you.
Some Roku voice remotes, like the Roku Voice Remote Pro (2nd edition), can use hands-free voice commands to control your TV. To use hands-free TV controls with your Roku Voice Remote Pro, you need to first make sure CEC is enabled on your TV to allow for this communication.
After you confirm CEC is enabled, begin using hands-free voice commands with a simple request such as "Hey Roku, what time is it?" and confirm you hear an expected response. Once you know hands-free voice is working, you can use commands like the examples below to control your TV.
- "Hey Roku, turn on the TV"
- "Hey Roku, turn up the volume"
- "Hey Roku, set the volume to 11"
- "Hey Roku, turn off the TV"
Remember not to speak any slower or louder than you do in a normal conversation and do not overpronounce syllables or words. Speak naturally with a clear and direct "Hey Roku...".
- Note: Not all TV models support CEC, and some may offer limited support. You may find some commands work but not others. Consult your TV manual to understand how CEC works on your TV.
For more detailed information, review the troubleshooting steps for setting up your Roku voice remote to control power and volume on your TV.
Thanks,
Arjiemar
