Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pigsho
Reel Rookie

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

I took out the batteries to make sure it’s not the remote

0 Kudos
RokuDanny-R
Retired Moderator

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

@Pigsho

Thanks for the follow up.

When you took out the batteries what happened?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
SUSAN1222
Newbie

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

i have tried all the suggestions and it does not work

0 Kudos
RokuDanny-R
Retired Moderator

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

@SUSAN1222

Thanks for the post.

What Roku device model are you using this remote with?

Please be aware that the most common issue that is causing this behavior is due to a stuck button. We would recommend checking to make sure the button isn't lodged.

Please keep us posted and we can assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Lv999
Channel Surfer

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

Me too. Screen frozen. 

0 Kudos
Lv999
Channel Surfer

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

[personal information]

second day in a row.   Remote doesn’t work. 

was stuck on sling 

0 Kudos
RokuKariza-D
Retired Moderator

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

Hello @Lv999

Thanks for the post.

Could you tell us exactly the issue you're experiencing? Have you tried restarting your Roku? When you restarted it, does it automatically launch Sling? 

Please let us know and we'll assist you from there. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Lv999
Channel Surfer

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

We had for 2 days the display stuck on the sling box screen (sign in).  

we had something to watch live so I was able to use phone remote.  

batteries have been changed, removed from room, unplugged everything multiple times.  

Today... goes to fish screen but nothing on  remote works.  NOTHING.   

0 Kudos
RokuKariza-D
Retired Moderator

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

Thanks for following up, @Lv999

To further help you out, please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
isivictor
Newbie

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

Jump to solution

I have the same problem

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.