Remotes

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g4edckcc
Newbie

Re: Remote continues to scroll while try to type email

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I have the newly purchased ruku streaming stick hd 4k hdr

The install updated to latest software

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RokuDanny-R
Retired Moderator

Re: Remote continues to scroll while try to type email

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@g4edckcc 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
SnowQueen
Newbie

Roku menu keep scrolling

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I am using Roku Express. When I turn on TV, the Roku menu is keep scrolling without touching remote, and not responding to remote.
I checked my remote and there is no stuck button. 
I disconnected the power for a while and reconnected, didn’t change.
I tried system update, system reset, neither of them worked.
Changed battery, no change.
Tried to control with remote in the phone app, but didn’t work.

How can I solve this problem? 

RokuDanny-R
Retired Moderator

Re: Roku menu keep scrolling

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@SnowQueen 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Roroboyz
Newbie

Re: Roku menu keep scrolling

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Hello, I am having the same problem with the rolling screen,  I've done everything to fix it from updates to tv, to the remote taken batteries out, pushing buttons. Nothing works. 

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labbe_10
Newbie

Re: Roku menu keep scrolling

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I am having the same issue; can you post the fix to this vs continuing to have people private message to fix it?  Obviously this is an issue for multiple people.

RubiconCheck
Reel Rookie

Re: Roku menu keep scrolling

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That’s what I was thinking. Tell us the fix. Having same issue. Maybe time to upgrade to AppleTV units and get rid of the 3 Roku boxes we have. 

LVdprrhs
Binge Watcher

Re: Remote Scrolling

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Yup, only nothing was on top of my TV remote.  It just got stuck somehow, I will have to replace it to keep it from interfering. 

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ChrisO
Reel Rookie

Re: Remote Scrolling

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I am having this same issue with the scrolling. Is there a solution? 

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ChrisO
Reel Rookie

Re: Remote Scrolling

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is there a solution to this?

 

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