Thanks for the information.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
I am using Roku Express. When I turn on TV, the Roku menu is keep scrolling without touching remote, and not responding to remote.
I checked my remote and there is no stuck button.
I disconnected the power for a while and reconnected, didn’t change.
I tried system update, system reset, neither of them worked.
Changed battery, no change.
Tried to control with remote in the phone app, but didn’t work.
How can I solve this problem?
Thanks for the post.
Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Hello, I am having the same problem with the rolling screen, I've done everything to fix it from updates to tv, to the remote taken batteries out, pushing buttons. Nothing works.
I am having the same issue; can you post the fix to this vs continuing to have people private message to fix it? Obviously this is an issue for multiple people.
That’s what I was thinking. Tell us the fix. Having same issue. Maybe time to upgrade to AppleTV units and get rid of the 3 Roku boxes we have.