Remotes

[g4edckcc]

I have the newly purchased ruku streaming stick hd 4k hdr

The install updated to latest software

[RokuDanny-R]

@g4edckcc 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[SnowQueen]

I am using Roku Express. When I turn on TV, the Roku menu is keep scrolling without touching remote, and not responding to remote.
I checked my remote and there is no stuck button. 
I disconnected the power for a while and reconnected, didn’t change.
I tried system update, system reset, neither of them worked.
Changed battery, no change.
Tried to control with remote in the phone app, but didn’t work.

How can I solve this problem? 

[RokuDanny-R · Accepted solution]

@SnowQueen 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Roroboyz]

Hello, I am having the same problem with the rolling screen,  I've done everything to fix it from updates to tv, to the remote taken batteries out, pushing buttons. Nothing works. 

[labbe_10]

I am having the same issue; can you post the fix to this vs continuing to have people private message to fix it?  Obviously this is an issue for multiple people.

[RubiconCheck]

That’s what I was thinking. Tell us the fix. Having same issue. Maybe time to upgrade to AppleTV units and get rid of the 3 Roku boxes we have. 

[LVdprrhs]

Yup, only nothing was on top of my TV remote.  It just got stuck somehow, I will have to replace it to keep it from interfering. 

[ChrisO]

I am having this same issue with the scrolling. Is there a solution? 

[ChrisO]

is there a solution to this?