Remotes

[HudnallsHuddle]

YH00GH497946

[RokuKariza-D]

@HudnallsHuddle

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[snikklfritz]

My remote also continues to scroll endlessly despite restarting and unplugging multiple times. Please help!

Model 3920X

SN: K429A0818736

[RokuNimfa-C]

Hi @snikklfritz, 

Thanks for your post. 

Have you checked if the down button arrow or any button on your Roku remote is stuck? Have you tried removing the batteries from your remote to see if the scrolling stops? Or tried new batteries to see if it helps? 

Keep us posted on what you find out! 

Thanks, 
Nimfa

[snikklfritz]

@RokuNimfa-C 

thank you for the quick response! No buttons are stuck and I’ve changed the batteries out multiple times. I’ve tried everything 😞

[RokuNimfa-C]

Thanks for following up, @snikklfritz!

I have passed along your information and concern to our Support team. We'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Let me know if you have any other questions, and have a good day!


Regards,
Nimfa