Remotes

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RokuDanny-R
Retired Moderator

Re: Remote Scrolling

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@neoleb1977 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos

Re: Remote Scrolling

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I am also having problems with scrolling and have restarted my system and replaced the batteries and the problem is the same. I am also currently having a problem sending you a message when I go into your profile and go up to your picture it just loads and doesnt show me anything.

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RokuDanny-R
Retired Moderator

Re: Remote Scrolling

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@JessGoLucky94 

Thanks for the post.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos

Re: Remote Scrolling

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I might be too late, but I came to this page with the same problem. It ended up being IR interference from my actual TV remote. Someone sat a book on top of it, and it was pressing down some of the button. Took the book off and the Roku immediately stopped scrolling.

Hearne
Newbie

Re: Remote Scrolling

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I am having the same problem. @RokuDanny-R i tried to send you a message but the “send this person a message” option was not available when I went to your profile. 

My remote continuously scrolls if the remote is pointed at the tv. I have a Roku 3 and am using a replacement remote that isn’t very old. I have rebooted, changed batteries, and checked for any IR interference. 

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RokuDanny-R
Retired Moderator

Re: Remote Scrolling

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@Hearne 

Thanks for the post.

Please be aware that the Roku 3 is a much older device that is no longer supported. It's possible that the device may simply be on its way out despite the remote being newer.

However, if you feel it is your remote that is having an issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos

Re: Remote Scrolling

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Simple solution.  Take the battery’s out  of your remote.   Then put them back in.  
If that don’t work find all your remotes remove battery’s. It’s stuck button.

also if u download the remote for roku. Make sure phone in same Wi-Fi as the roku 

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g4edckcc
Newbie

Remote continues to scroll while try to type email

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During initial setup trying to input email address.  Upon push of a left or right or up or down.  The selection scrolls to the end.

I have removed batteries, cold boot of all, taken batteries out of other remotes in the area.

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Tivoburkee
Community Streaming Expert

Re: Remote continues to scroll while try to type email

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It could be from another remote hidden under  cushion or some other type of device like a baby monitor? Stand in front at different angles to see if you can block the interference. 

Edmund
Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
g4edckcc
Newbie

Re: Remote continues to scroll while try to type email

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I read previous replies as such.  I have removed batteries from other remotes and i have shielded the remote from any sunlight with no luck.

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