Remotes

[RokuKariza-D]

@-TH-

Thanks for providing us your information.

I have passed it along to our support team to assist you further. I'd recommend keeping an eye on your email since they'll be reaching you out from there.

All the best,
Kariza

[RokuKariza-D]

Hello everyone,

Thanks for the posts. 

If you're experiencing rapid battery drain on your remote, please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We look forward to hearing from you soon.

All the best,
Kariza

[sunshinelori]

I tried this but the remote the batteries still drain within a few days.i have a roku streaming stick + Can you send me a new remote?

[jex]

---

@Fishface wrote:

Are most of you with the problem using the tv’s USB to power your Roku?

Nope, using a standalone USB charger connected to a surge protector as suggested by the manufacturer 

[sunshinelori]

ROKU STREAMING STICK + 3810X

SERIAL # YH008K969083

BATTERIES HAVE BEEN DRAINING VERY QUICKLY EVER SINCE FIRST USING REMOTE.

I HAVE TRIED TO USE MY PHONE AS A REMOTE AND ALSO DISENGAGING THE BATTERIES FROM THE REMOTE AFTER EACH USE BECAUSE OTHERWISE THE BATTERIES DRAIN FROM THE REMOTE AFTER A FEW DAYS.

PLEASE ADVISE.

THANK YOU, LORI

[Streamer50]

Thank you for your help! All devices are plugged in directly to the power outlet, have been restarted multiple times and continue to drain batteries. I also have one stick + not yet installed, purchased with the others about 3 weeks ago, SN: 21316H746687

GCT Up Living Rm

Serial number:  YF0085131208

Cabin

Serial number:  YF0076138243

Patio

Serial number:  YH009H089415

Family room

Serial number:  YH00FP234145

Not sure if my first reply was captured. 

[DA1955]

I appreciate the investigation but in the meantime I still need to replace batteries once every 4 / 5 days. A touch excessive wouldn't you say ??  I recommend a replacement unit. 

 Model # RC-AL8

 thank you Dave

[BartimusMaximus]

I am having same issues with my Express 4K+

Model: 3941RW

Serial #: X01600D34H7W

Device ID: S0AH51434H7W

Software: 10.0.1 - 4180-CR

[wombat302]

My Roku remote for my streaming stick+, model 3810X, worked fine for a couple years, but now batteries in the remote only lasts a few days.  My device serial number is YH004V490058.

Thanks, David.

[quantumburnz]

Serial Number YF0097870399

Remote Model RC127

Replaced batteries two weeks ago and they're dead already. Roku stick (#3800X) is updated to latest software, 10.0.0 build 4209-55 and plugged directly into the wall