Remotes

[jcjd909]

I have a roku 4k max and I have changed the batteries twice now in just 3 to 4 weeks. I have called customer support but no answer. I googled the issue and found an article here that says there was a replacement remote control that is rechargeable. I hope the customer service people read this.

[RokuERey]

Hi @jcjd909,

Thank you for posting your query in the Roku Community! 

We appreciate you bringing the remote issue to our attention. To help us assist you better, could you please provide some additional information? How long have you been using this remote? Is this the original remote that came with the device? Also, kindly share the model number of the remote, this can usually be found at the back of the battery compartment.

Please provide us with more details so that we can provide you with the best possible assistance.

Thank you,
Rey