Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
alan93
Binge Watcher

Can't set shortcut buttons on remote

Jump to solution

I Have a 4800 Roku Ultra and I am trying to set the 2 buttons (1 and 2) to shortcuts.

When I hold it for 5 seconds on a channel it shows a screen showing which item I want to short cut.

I then choose "channel".

Then it shows me an instruction screen on how to set the shortcut instead of setting the shortcut.
Once I click "ok" to that. I am back where I started. !!

What am I missing here?

3 Solutions

Accepted Solutions
renojim
Community Streaming Expert

Re: Can't set shortcut buttons on remote

Jump to solution

If you're trying to set a Live TV channel as a shortcut, I don't think that's possible.  Roku really shot themselves in the foot when they used the term "Channel" to refer to what everyone else would call an app so they could confuse cable TV users.  When that screen comes up it's telling you how to set a shortcut to a Home Screen app.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

renojim
Community Streaming Expert

Re: Can't set shortcut buttons on remote

Jump to solution

@westner, it's clear we're never going to agree, but stop trying to say I don't know what I'm talking about.  I can't emphasize this enough - when it says "Channel" on that popup menu it means "App".  That's how it works now and nothing you say will change the meaning of "Channel" on that popup.  The question was about setting a shortcut to a Live channel and it appears to be impossible now from the popup menu.  Prove that last sentence wrong or move on!

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
westner
Roku Guru

Re: Can't set shortcut buttons on remote

Jump to solution

@alan93 I'll be glad to.

  1. Use a voice command to select a channel number (either streaming or OTA).
  2. Press either of the two shortcut buttons for 5 seconds to bring up the 'selection menu'.
  3. Select: "Last Voice Command"
  4. The screen will show: 'Your last voice command: "(channel#)".
  5. Hit "OK"

You're done! Repeat for the other button if needed. This however is not a solution to the problem, it's only a workaround. Roku still needs to fix the Setup Page so that hitting "OK" should select "Channel" and NOT take you to an "Instructions Page".

View solution in original post

0 Kudos
19 REPLIES 19
RokuTakashi
Community Moderator
Community Moderator

Re: Can't set shortcut buttons on remote

Jump to solution

Hi, @alan93

Thanks for posting, and welcome to the Roku Community.

If you are having trouble setting up your Roku remote shortcut buttons, kindly visit this support article for detailed instructions on How to create a personal shortcut button.

We hope this works.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
alan93
Binge Watcher

Re: Can't set shortcut buttons on remote

Jump to solution

I don't think you even read what I wrote. !!

I already did that and the on screen display did not indicated it accepted the short cut. Instead it showed me an instruction screen. !!

Now what?

RokuERey
Community Moderator
Community Moderator

Re: Can't set shortcut buttons on remote

Jump to solution

@alan93,

Thanks for the update!

We would recommend performing a system restart on your device and then trying again to see if that works.

If the issue persists, please get back here and share with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Please keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
0 Kudos
Tivoburkee
Community Streaming Expert

Re: Can't set shortcut buttons on remote

Jump to solution

@alan93 

 

Are you in Canada? The shortcut keys don't  work there. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
alan93
Binge Watcher

Re: Can't set shortcut buttons on remote

Jump to solution

No I am in the U.S. 

 

0 Kudos
renojim
Community Streaming Expert

Re: Can't set shortcut buttons on remote

Jump to solution

If you're trying to set a Live TV channel as a shortcut, I don't think that's possible.  Roku really shot themselves in the foot when they used the term "Channel" to refer to what everyone else would call an app so they could confuse cable TV users.  When that screen comes up it's telling you how to set a shortcut to a Home Screen app.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
alan93
Binge Watcher

Re: Can't set shortcut buttons on remote

Jump to solution

Thanks, I will hope for a streaming device that allows channels to shortcut in the future so I don't have to rely on Roku's limitations, which are many.

0 Kudos
westner
Roku Guru

Re: Can't set shortcut buttons on remote

Jump to solution

@alan93, it seems that Roku made a software change that makes it impossible to assign a 'channel' to either of the two Shortcut Buttons on the Pro Remote, even though you clearly explained in your first post why not. And according to @RokuERey it doesn't help to restart the system. I tried. Referring to visual instructions is of no help either.

@renojim, you don't know what you're talking about. I've been using those buttons for nearly 2 years for my OTA channels. This problem started only recently with a Roku software update and and when one of those channels went off the air.

Normally, when you press the "OK" button, you select the highlighted choice and you're all set. Right? Wrong! Just as the instructions on the page state, pressing the "OK" button brings up the Instruction Page on how to set the Shortcut Buttons. That is clearly a Roku mistake and can only be corrected by Roku if a Mod or two notifies them.

C'mon Mods. Tell Roku that they messed up (again).

0 Kudos
renojim
Community Streaming Expert

Re: Can't set shortcut buttons on remote

Jump to solution

@westner, of course I know what I'm talking about.  My comment only has to do with how it works now and what "Channel" means in the current context.  If it worked differently before, that's a different issue, but it doesn't make me wrong.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.