Remotes

[Beaudreau]

I bought two remotes from ROKU on May 8, 2024. I don't need them and want to return them. I followed the instructions from my order page. There was no return option, just Contact Support. I have tried the contact email method multiple times over the last several days, but I just get an OOPS message. Please help.

[RokuCarly]

Thank you for posting here in the Roku Community, @Beaudreau!

I appreciate you reaching out, and I'd be happy to assist you in returning your order. 

If you wish to return your order for a refund, you must first request a Return Material Authorization (RMA) number. Before you submit a refund or replacement request, it is essential to understand the details of the process described in this article.

Step-by-step instructions for returns and warranty replacements

We hope you find this information helpful!

Best regards,
Carly

[Beaudreau]

Carly, I followed all the step-by-step instructions. On my order number, It does not give the return option, even though it's within 30 days. The only option is contact support, and that leads to the OOPS message.

[RokuCarly]

Thank you for keeping me posted, @Beaudreau.

I appreciate your efforts in following the instructions provided in our support article. In this case, I'd be happy to help you return it and coordinate with our Support team for further assistance.

I will contact you via Private Message to gather further personal information to process this effectively. Please check your inbox for updates.

In the meantime, I highly appreciate your patience and understanding as we work on this.

Best regards,
Carly