Remotes

[dawnkitty]

Restart the system..Go to Settings/System/Power/System Restart  That worked for me.

[Tonyruble]

I've tried restarting it a bunch of times still don't work just keep doing whatever it wants to do by itself every now and then I can get to pick what I want after I deal with them scrolling

[dawnkitty]

did you do it specifically this way? Settings/System/Power/System Restart . it wont work just by turning tv off then on again.

[Pwttx]

I did and it worked. Thanks for everyone’s input/help!

[Mcan875]

Same here. I have 2 roku units in the house, they are both scrolling and jumping. No Bluetooth, no smart TV use just using 2 roku units. This started recently, never had the prob before. Restart, batteries...nothing works.

[RokuRey-V]

Hi @Mcan875,

Thanks for bringing this to our attention. Our team is aware of the issue. Please provide us with the following information below for us to further investigate.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
• Can you provide a video or screenshot of the issue you're experiencing?

Once we have this information, we can do further investigation. We can look forward to your response.

Regards

Reyn

[mnielsen281]

It sure did help, thanks!

[bear644]

I also am new and was having problems.  Tried the fix and back to normal.  Thanks