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Ngsaints29
Newbie
‎08-25-2023 02:38 PM

Continuous scrolling on 3 ofRoku express 4k+

Hi my Roku express 4k+ has an issue with continuously scrolling. When I click the pad it just continuously scrolls even though I only click it once. I’m on Roku software version 12.0.0 build 4184. I’ve bought a new remote and still does it. So I’m thinking it’s software related. 

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makaiguy
Community Streaming Expert
‎08-25-2023 07:38 PM

Re: Continuous scrolling on 3 ofRoku express 4k+

@Ngsaints29-

You may just need to restart your Roku.

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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