Remotes

[TerminalFrost]

Yes, I'm convinced its a TCL update issue. My TCL is the 40in Roku 40FS4610R, one of the first released so it's probably not very high of a priority to Quality check update compatibility with those TVs. I still haven't got it to work with my Xfinity XR2 remote so I just reset the remote to work with the cable box volume control instead of the TV. I went to the TCL website but didn't see a customer service message board or a way to submit a bug report.

[Sandidq]

Their number is 1-877-300-8837 9am-12am eastern Monday-Friday

9am-6pm Sat and Sunday

They’ll want the model number of your tv

[Benjeezus]

So my issue is similar. If i recode the remote it works for power button off and on once then it stops working after one power off and on. This is after the update to 12.5.0.

I shouldnt have to reprogram my remote every time i use my TV. My cable remote is with Telus in Canada 

[AMC15]

I am also having a similar issue with Xfinity. I can program TCL TV to turn on and off but once I try to add the sound bar, it then stops working for the TV. My Xfinity remote used to work for TV and sound bar at the same time

[RokuEuniceL]

Hi @Benjeezus @AMC15,

Greetings from the Roku Community!

Have you tried using remote codes, such as those mentioned by @Tivoburkee? Have you tried contacting your TV manufacturer to check on the TV's brand remote? Kindly check this link here on how can you contact the TV manufacturer.

We'll be waiting for your response.

Kind regards,

Eunice

[SysTech_Larry]

It is not just TCL. It happened with my Hisense TV, too (on Charter/Spectrum remote, code 11756).

Hisense code 12183 & Dynex code 12049 both work, but need some tweaking. Only 12183 will turn on the TV after a power reset (from turning off power strip at night), but 12049 is recognized after the first power up.

4398 (on a different universal) works, too, even after a power reset.

[Joe1269]

Same problem here as well. I can program the Cox remote to tv (usually the third code I try) everything works but as soon as I program the soundbar I loose tv control power on/off.

[nevadaboy]

This just happened to me today on my TCL 65 Roku Tv, my older Dish Remote 21.1 IR/UHF PRO stopped working & it works fine with other tv's includng Dish vip 722 reciever, i called TCL support they were no help said contact Roku or Dish. i dont know when or if it was updated but it says 12.5.0  build 4176-CG, the code i was using was 535 no others ever worked!  i also did a factory reset to no avail didnt want to since i have to reprogram everything!

[Tivoburkee]

Try Dynex tv codes in Dish remote.

[nevadaboy]

Thanks for the reply, but no go on those codes! i see others are having the same issue with the same dish remote & seem to have alerted the right ppl so i guess i will just hurry up and wait to see what happens!