Remotes

[wpsantan]

I have a 2 month old Roku Express 4k+ and the remote has stopped functioning all together.  I have tried all the troubleshooting tips, including replacing the batteries, and still nothing.  I can not even get the pairing function to come on.  Are there any other tips for fixing, or is it warrantied so I can get a new remote?

The remote serial # is 3226001238

[RokuKariza-D]

Hi @wpsantan 

Thanks for reaching out here in the Community!

Could you please reply here with the serial number of your Roku Express 4K+? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We look forward to your response.

All the best,
Kariza

[wpsantan]

The remote serial # is 3226001238

[wpsantan]

Sorry, Roku Express 4k+ serial number is S07P427XPKE9.

[RokuKariza-D]

@wpsantan 

Thanks for the reply.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

All the best,
Kariza