Manufacturer support & warranty resources

Find Roku TV support and resources for troubleshooting, setup, and repair information. Contact your Roku TV manufacturer for more help or browse our forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vertical white lines suddenly on top half of screen, bottom half looks like trying to mirror image

Turned on my Roku tv and for first maybe 30 seconds it was fine. By the time I scrolled and picked what app I was going to I had white vertical lines on upper half of screen. The bottom half looks almost like it’s trying to mirror the top half of screen. The tv had been off for at least 6 ish hours so it’s not “hot” and we don’t have any hdmi cables going into it. We’ve only had it not quite 3 years yet and it really only gets used mostly at night. Any suggestions? 

IMG_2935.jpeg

 

Labels (1)
0 Kudos
2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Vertical white lines suddenly on top half of screen, bottom half looks like trying to mirror ima

Things I would try if it were mine:

  1. Unplug from power and let it sit for at least an hour.   Plug back in and see if the restart fixes it.
  2. If that doesn't work, do a complete Factory Reset, by pressing the reset button on the bottom or back of the set and holding it in for at least 30 seconds, no matter what you see on the screen.  When it starts back up you'll need to set the whole thing up again as though it were a new unit right out of the box.
  3. If that doesn't fix it, you've likely got an equipment problem that needs to be referred to the manufacturer of the set.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
RokuJohnB
Community Moderator
Community Moderator

Re: Vertical white lines suddenly on top half of screen, bottom half looks like trying to mirror ima

Hi @Siouxzeeq15,

Greetings from the Roku Community!

We understand that you are getting vertical lines on your Roku TV. 

Have you tried contacting Roku TV support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can locate their support contact information here: Contacting Support for Your Roku TV - Roku Community

Please let us know if there's anything else that we can do to assist you.

All the best,
John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.