Manufacturer support & warranty resources

[Siouxzeeq15]

Turned on my Roku tv and for first maybe 30 seconds it was fine. By the time I scrolled and picked what app I was going to I had white vertical lines on upper half of screen. The bottom half looks almost like it’s trying to mirror the top half of screen. The tv had been off for at least 6 ish hours so it’s not “hot” and we don’t have any hdmi cables going into it. We’ve only had it not quite 3 years yet and it really only gets used mostly at night. Any suggestions? 

[makaiguy]

Things I would try if it were mine:

1. Unplug from power and let it sit for at least an hour.   Plug back in and see if the restart fixes it.
2. If that doesn't work, do a complete Factory Reset, by pressing the reset button on the bottom or back of the set and holding it in for at least 30 seconds, no matter what you see on the screen.  When it starts back up you'll need to set the whole thing up again as though it were a new unit right out of the box.
3. If that doesn't fix it, you've likely got an equipment problem that needs to be referred to the manufacturer of the set.

[RokuJohnB · Accepted solution]

Hi @Siouxzeeq15,

Greetings from the Roku Community!

We understand that you are getting vertical lines on your Roku TV. 

Have you tried contacting Roku TV support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can locate their support contact information here: Contacting Support for Your Roku TV - Roku Community

Please let us know if there's anything else that we can do to assist you.

All the best,
John