Manufacturer support & warranty resources

[Jgabriel]

I keep explaining and not getting any real solutions.  How can I try a different input if the screen is blue. Doesn't make sense.  I will just return this dreadful product. 

[RokuJohnB]

Hi @Jgabriel,

Welcome to the Roku Community, and thanks for keeping us posted!

We would like to investigate this issue further. What kind of Roku device are you using right now? (Roku Express, Rokus streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) Could you send us a photo or video of your running problem?

We'll wait for your response.

Thanks,

John

[Bridget10]

This is happening with my TV Too?! did anything ever work to fix it?

[RokuCarly]

A warm welcome here in the Roku Community, @Bridget10!

We sincerely regret to hear the trouble and inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.

In this case, may we know what troubleshooting methods have you tried to resolve this? In addition, which specific channel you are experiencing this with, and when did it start?

We'll be anticipating your response as we are more than eager to help you get back on streaming.

Best regards,
Carly