Manufacturer support & warranty resources

[megpres]

Every time I turn off my Roku tv it disconnects from the wifi. I have restarted my router and reestablished my connection every time. But it keeps disconnecting. 

[RokuRiamie-D]

Hi @megpres,

Welcome to the Roku Community!

Thank you for reporting your issue with the Roku TV that disconnects from your internet service every time you turn it off. We appreciate the troubleshooting steps you took to fix the issue. No worries, I'll be more than happy to help you with this.
We will forward this information to our appropriate team for a thorough investigation. Please ensure that you provide the following details.

• Roku TV model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Who is your internet service provider?

We look forward to your response.

Thanks,
Riamie

[JohnC27]

I have had the same problem this week.