Manufacturer support & warranty resources

[aharimin]

Rolu TV they have aty gf's job has a black screen, but the audio works.

There's a screen narrator, I had her do the factory reset a few times, unplugged the TV for a few minutes, but nothing's working. Can't press the reset button in the back because of the thing around the TV.

[RokuRiamie-D]

Hi @aharimin,

Welcome to the Roku Community!

I noticed in your post that your Roku TV is just showing a black screen. I appreciate the troubleshooting steps you have tried to fix the issue.

I highly suggest you try contacting your TV manufacturer on this Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. Kindly visit our Support article FAQ to help you find the contact of your TV manufacturer: Contacting Support for Your Roku TV

Please let me know if there is anything else I can assist you with.

Regards,
Riamie