megpres
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08-19-2024
02:43 PM
Roku TV disconnects from Wifi each time I turn it off
Every time I turn off my Roku tv it disconnects from the wifi. I have restarted my router and reestablished my connection every time. But it keeps disconnecting.
2 REPLIES 2

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08-22-2024
02:07 PM
Re: Roku TV disconnects from Wifi each time I turn it off
Hi @megpres,
Welcome to the Roku Community!
Thank you for reporting your issue with the Roku TV that disconnects from your internet service every time you turn it off. We appreciate the troubleshooting steps you took to fix the issue. No worries, I'll be more than happy to help you with this.
We will forward this information to our appropriate team for a thorough investigation. Please ensure that you provide the following details.
- Roku TV model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
- Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Who is your internet service provider?
We look forward to your response.
Thanks,
Riamie
Riamie D.
Roku Community Moderator
Roku Community Moderator
JohnC27
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08-22-2024
06:48 PM
Re: Roku TV disconnects from Wifi each time I turn it off
I have had the same problem this week.