Lights & power

[RokuJohnB]

Hi @Purplekitty1,

Thanks for keeping us posted!

Please be aware that we have passed along your information to the Support team. They're the ones who will reach out to you.

If there's anything else that we can do to assist you, please let us know.

Best regards,

John

[Dia1990]

I have two smart bulbs white that I am having the same issues for almost a year.  Can not be reset after following all the procedures stated above.  I was hoping that by now there was a fix for it.

[Purplekitty1]

More than a month and still nothing from Roku on this.  I think they are purposely waiting for the warranty to expire so they are off the hook.

[RokuERey]

Hi @Dia1990,

We're sorry for the inconvenience, and thanks for reaching us here.

We have passed this case to our Support team for further assistance. We suggest checking your email address, as they will reach you from there.

Best regards,

Rey

[RokuERey]

@Purplekitty1

We're sorry for the delay in our solutions to this. We have requested another reinforcement from our Support team, and we suggest to keep an eye on your email address.

Please let us know if someone gets in touch with you or not, and we'll take it from there.

Thanks,

Rey

[Tspohn]

I have 8 of these **bleep** bulbs. Not a single one of them will rested and go into pairing mode. I have tried everything it says to do 50000 times and it still won’t. These light bulbs are **bleep**. I want a refund @Roku

[RokuERey]

Hi @Tspohn,

We're sorry for the inconvenience. Our team is aware of this issue and currently looking into this. 

We'll forward this over to our Support team for further assistance.

Warm regards,

Rey

[KKTX]

We are also having this issue with the 4 bulbs we have owned since June. Roku please provide a fix for this!!!

[RokuJechealR]

Hi @KKTX,

Welcome to the Roku Community!

We are doing our best to get back to you as soon as possible. As of the moment, our team is still investigating this issue. Will be sure to update you on this thread once feedback is available.

Your patience and understanding are greatly appreciated.

All the best,

Chel

[ReadWryt]

This is the same bull**bleep** response we've been getting from you asshats since April...Seven months of this!

At least come up with a new line of **bleep** so that you aren't so repetitive...

https://community.roku.com/t5/Lights-power/Roku-Smart-Home-light-bulb-wont-go-into-pairing-mode/m-p/...