Lights & power

[RokuJessica-G]

Hi @pad16c,

Greetings from the Roku Community!

We appreciate you for sharing the information about this issue with the Smart Home app crashes when navigating the "sleep routine" feature. We're here for further assistance.

To follow up on the report you sent, please provide us with the app version. You can do this by following either of the methods provided below:

• From the Home screen of the smart home app: go to Account > Privacy and Legal > Look for the version below the app icon 
• On the Phone screen: long-press the Roku smart home app > click app info 

We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,
Jess

[pad16c]

Hello,

App Version v2.7.2

Thank you

[RokuJessica-G]

Hi @pad16c,

Thank you for providing us with the additional details. We will include this information in our records regarding this issue.

Your patience and understanding are much appreciated. 

We'll keep this thread posted!

Best regards,
Jess

[Jaws1000]

Hi!

I am having the exact same issue when attempting to set up a sleep routine on my Smart Bulb - Color.

The Bulb has firmware version 1.1.1.15. The Smart Home app is version 2.7.2. and I am using an iPhone 14 Pro Max with iOS 17.5.

I have uninstalled the app, waited 30 seconds, and reinstalled and the issue still persists.

Log ID: 142413

[RokuJohnB]

Hi @Jaws1000,

From the Roku Community, a warm welcome and thanks for the additional information!

Please be aware that we have passed along your information to the appropriate Roku team.

Your extended patience and understanding are much appreciated.

Kind regards,
John

[jaydenpatton]

I am experiencing this issue as well. I have already attempted all solutions suggested so far in this forum: ensured firmware was updated to current version, deleted the app and reinstalled after 30 seconds, logged out of the app and signed back in after 60 seconds, and also deleted the bulb from the app then reconnected it - all of which provided no resolve. 

Firmware: 1.0.1.14

Device used: iPhone 15 Pro Max

Log ID: 142562

[RokuArjiemar]

Hello! @jaydenpatton,

Thanks for the information,

We are grateful for the extra details you have provided. We will ensure that this information is added to our records regarding this issue. Your patience and understanding mean a great deal to us.

Regards,
Arjiemar

[RokuJohnB · Accepted solution]

Hi Community users,

We appreciate your patience and understanding regarding what you are experiencing. Please be advised that we have identified the issue and expect a fix in the future update.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Best regards,
John

[RokuMaryEF]

Hey everyone,

We're locking this thread because the info here might be outdated.

If you're still having trouble, try searching the Community forums. You might find a thread with newer info.

If you can't find anything, just start a new thread!

We're here to help.

Thanks, The Roku Community Team