Lights & power

[SuaSponte2000]

I have the same issue.  You are not alone!  I'm a bit more exasperated, as I want the developer who pushed out the update flogged!

[LRDB]

When I say I was so happy with the lights and app when I first bought it in September I was about to switch my entire house to it, I'm not kidding. Now these lights are about to find out what the bottom of my garbage can looks like. This problem is so ridiculous and they obviously don't care about customer satisfaction. I have reached out upwards of 6 times about this issue within the last few weeks and if I don't see it being fixed soon I really am gonna trash these and never look back. 

[RokuRiamie-D]

Hi everyone,

If you're still having an error "Failed to get data, please try again" on the Roku Smart home app, share us with the following:

• Device model: 
• Device ID:
• Device Firmware version:
• Roku Smart Home app version:
• Your phone make and model:
• Make and model of the modem:

Keep us posted.

Roku Community Team

[ForrestDallasTX]

Device model: Samsung Galaxy S24 Plus

Device Firmware version: 14

Roku Smart Home app version: 3.2.3.448

[Mark_E_S]

GREAT NEWS!

App version 3.2.4.455 just updated on 4/3/25 seems to be working for me now with my light bulbs. Let's hope it continues!!!

[RokuRiamie-D]

Hi @ForrestDallasTX,

Thanks for sharing your device details.

We've forwarded it to our team, and we'll keep you posted once we have more info.

Thanks again.

Roku Community Team

[RokuMaryEF · Accepted solution]

Hey everyone,

If you're seeing the "Failed to get data, please try again." error on your Roku Smart Bulb Color SE.

Status Update 4/8: The issue should be fixed with the latest app version (3.2.4).

Please update the app and check if you’ve received the new firmware for the Roku Smart Home app. Let us know if it works! If you haven’t seen the update yet, just try again in a bit.

Thanks for your patience and support!

Roku Community Team

[ForrestDallasTX]

Your update did fix the problem!

[SergeB]

Everything is working again since the update, I updated yesterday and now working for 2 days. 

[RokuMaryEF]

---

@RokuMaryEF wrote:

Hey everyone,

If you're seeing the "Failed to get data, please try again." error on your Roku Smart Bulb Color SE.

Status Update 4/8: The issue should be fixed with the latest app version (3.2.4).

Please update the app and check if you’ve received the new firmware for the Roku Smart Home app. Let us know if it works! If you haven’t seen the update yet, just try again in a bit.

Thanks for your patience and support!

Roku Community Team

---

Good news—this issue looks like it’s been resolved for most users!

We’ll be closing this thread now. If you’re still having trouble, feel free to start a new post so we can help you directly.

Thanks so much to everyone who reported it and for your patience!
Happy Streaming! 💜

— Roku Community Team