Lights & power

[S_morey]

Every time I go to change the color it says "Failed to get data, please try again." I've:

•turned the switch on and off three times

•Restarted my phone

•Took the bulb out of the socket, restarted the app, put the bulb back in the socket and restarted the app again

•Left the bulb off for ten minutes and tried again

•Restarted my internet

•Deleted the roku home app and reinstalled it

I need some help because I don't know what else to try.

[RokuTakashi]

Hey there! @S_morey 

Is your Smart Bulb Color SE not quite showing off its colors as you'd like? Is this your first time adjusting the color settings?

Also, just double-checking—are the Smart Home app and bulb firmware up to date?

Thanks for trying those troubleshooting steps! Let us know how it goes, and feel free to reach out if you need anything else.

Cheers,
Roku Community Team

[Katiebpie]

I am having the exact same problem. I submitted a report. The only thing that has worked is un installing and re installing. But I can't keep doing that ! 

[beboppy2005]

I'm sorry did you not read what this person said? They said they did that multiple times and it did not work. Are there any other suggestions because I'm experiencing the same issue 

[Devyn81]

I am having the exact same problem as well! No solution! 

[RokuReynan-L]

Greetings everyone! 

We appreciate you letting us know about having this issue with the smart bulb. We'd like to look further into this.

Could you please provide us with the details below?

• Smart Bulb model, MAC address, and Firmware version
• Phone brand, model, and OS version
• Make/model of the modem/router
• Your internet service provider
• Log ID

We're looking forward to your response.

Thanks,
Roku Community Team

[RokuReynan-L]

Hi, @Mark_E_S.

Thanks for letting us know that you're having the same issue. Please help us with the information we need to further look into this issue.

We'll wait for your response.

Thanks,
Roku Community Team

[Mark_E_S]

I have 3 Android 13 & 14 phones running the Roku Smart Home app. On the two phones that updated to the latest version of the app on or about 2/28/2025; the 2 smart bulbs I own could immediately no longer be controlled or accessed on the just updated app. On the third phone which I have NOT allowed the Roku app to update - they still work just fine. Conclusion: Buggy App update was the problem.

[baelydon]

I've been having a similar issue for about a week, maybe two.  It'll work for about 2-3 days without issue, then randomly nothing works anymore and I get messages about failing to get data and whatnot, depending on what I was trying to do.  This is the first time this issue has occurred in the ~2 years I've had my lights.

However, there may be an easier way to get your stuff to work again (OP) without having to uninstall the app & reinstall it... if you haven't already tried this of course.

**This works for me, curious to see if it'll help you &/or anyone else...

-In the app (Android), at the bottom of it's 'home' screen, tap "Account";
-Then tap "Account  >"
-Tap "Sign out" (should refresh to the sign in screen)
-Sign back in.  (I got tired of entering this info, so I save my login credentials to Google and just use my thumbprint now)

That's it.  That's all I have to do to get it working again.... for another 3 days-ish, I honestly haven't paid that much attention to it to know for sure.  I'm also assuming you'll probably have to sign out of the account/accounts on all phones/tablets.

If it works, it should be faster than uninstalling and reinstalling, plus you wont have to set everything up again (rules/groups/etc).  I DO however have to re-order the lights in my groups... I named them like Desk Left & Desk Right, and the left and right get swapped as far as how they're listed in the "group".

All I can add to the issue/bug report is that I usually leave the app running on my phone.  I only have a couple bulbs but don't alter them but a couple times throughout the morning or evening.

App is v3.2.2.441
Samsung Galaxy S22 Ultra (SM-S908U)
Android 14 (w/One UI 6.1)

[CBreeze71]

Same issue. Roku bulbs only. Support does not make me confident that I will buy again. My entire house is Roku. Very disappointed.