Lights & power

[nikwik]

I’m having the same problem. I restarted the app. Turned off the switch 3 times. Different sockets. Unplugged WiFi. ALL OF IT! Nothing fixes it. I want a replacement or refund

[RokuRiamie-D]

Hi @nikwik,

Welcome to the Roku Community!

We understand that you are experiencing difficulty getting your Roku Smart Bulb to enter pairing mode with the Roku Smart Home app. We are ready to assist you with this issue. Thank you for the troubleshooting steps you have already tried, your efforts are appreciated. To better assist you, could you please provide us with the details of where and when you purchased your Roku Smart Bulb SE?

We look forward to your response.

Thanks,
Riamie

[nikwik]

I purchased them from Walmart in August and they stopped working randomly. They no longer connect even with troubleshooting. 

[RokuRiamie-D]

Hi @nikwik,

Thanks for your response!

Thank you for providing the information. Please check your DMs, as we have sent you a private message for further assistance.

We look forward to your response.

Thanks,
Riamie

[Handyman1187]

Hello. I'm having the exact same issue. 

[RokuRiamie-D]

Hi @Handyman1187,

Thanks for your first post in the Roku Community!

We noticed in your post that your Roku Smart Bulb SE is not entering pairing mode. We would be more than happy to assist you with this.

Before we begin, please let us know if this is your first time setting up the Smart Bulb or if you have done it before. In the meantime, we highly recommend trying the following:

1. Restart your bulb by turning off the bulb manually with the light switch and then turn it back on.
2. If the issue persists, factory reset the bulb
   > Power on your bulb
   > Turn the light switch off and on 3 times 
3. Setup again: How to set up your Roku Smart Bulb SE

We hope this will be sorted out soon. Please keep us posted.

Cheers,
Riamie