Hi @Clodonecutit,
Greetings from the Roku Community, and thanks for raising this concern directly to us!
We understand you are having a problem with the Roku smart home bulb since it was not connecting to your network or it can't update. We're happy to help. Many Wi-Fi routers today use two signals to provide better speed and coverage. These devices are generally referred to as dual-band routers because they transmit data at the lower 2.4GHz band and the higher 5GHz band. When connecting devices to your wireless network, choices may include more than one network with a similar name. For example, you may see something like MyNetwork_2.4GHz and MyNetwork_5GHz. Make sure you are selecting the 2.4GHz Wi-Fi network.
We hope this helps. Please let us know if there's anything else we can do to assist you.
Best regards,
John
John
Roku Community Moderator
