Issue Tracking Board

[1stgenuser]

Ever since Roku decided to add this annoying suggested channel list on top of channel guide, my local channels are now not showing name of shows. Its actually showing "no information " and I have to go Home and click back on the live tv to essentially reset the channel guide. Inconvenient and very much irritating. Fix this and remove top bar of suggested channels ROKU

[Ldss]

The tv guide , no information.   Effects all my roku tv's(4).  Have restarted, unpluged, checked for system update.  This all started when you added tv  image's on top of tv guide WHICH IS WORTHLESS.  This has been going from feb. 2025 through now.  This is a program I T error.  It is NOT resolved.  

[Klanoux]

Yes I bought a new 50”

saw a video how to separate tv anntena with live roku well it was fine till 2 weeks ago stating no information.

so am I supposed to undo what I don’t remember what I was told to do

Or Reset to factory and be 🤬 to get it all back on screen again 

thank you 

[jk050653]

It seems like every time Roku updates the tv to make it better it gets worse. Please fix it and leave it alone until you get someone that knows what he or she is doing. The update before this one I lost my channel numbers this update I lost the programming info. 

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted!

We want to investigate further this problem you had with the Live TV guide, as it was not showing any information.

Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Could you share a photo or video clip with us?
• What troubleshooting steps have you taken so far?

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
The Roku Community Team

[Sruw73]

Same issue and its annoying. 

[1stgenuser]

I have a hisense 58" Roku TV

[Tommy678]

I agree. Neither the tv ot device is at fault. Programming error

[steve0421]

Yep

[steve0421]

Fixing what isn't broke