Issue Tracking Board

[bratface]

NOT SOLVED!!!!

[MotorcycleCindy]

These problems started about the time the quick link to channel tiles were added above lineup. We do not need those. Tv does not go back to the last channel tv was on when you turn it on. Goes to tiles. Please remove them.

All of this reminds me of when you buy a new cell phone. You get it set up how you like it. Then all of a sudden the manufacturer decides you need an update.. an update takes place and completely destroys everything you had on your well functioning phone. This is what's now going on with our well-performing tvs. Thank you roku.

[bratface]

Yep, that describes Roku for the last few years!

When I turn it on in the early afternoon, usually everything is fine, but around 4:00 pm it starts up again & by 5:00 pm the whole grid says NO INFORMATION! I can go to system updates & 'check for updates' (last one was at the end of December 2024) & go back & it will be fine for a few hours. BUT WE SHOULDN'T HAVE TO KEEP FIDDLING WITH IT TO HAVE THE TV WORK PROPERLY!

IT'S A FREAKING PAIN IN THE **bleep**!

[DjwOhio]

Today is Sunday the 16th.

The OTA channel guide is still not working consistently.

- The software version has not changed since I provided the screen shots.

- No software updates are available.

- The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.

Do not understand how this issue can be solved by a moderator vs the person having the issue.

Has another ticket been opened?

Dan

[Vinyljoy]

I have no idea I was asked to send a picture with my serial number and model number and hit certain buttons X amount of times when it happens. All I have is a picture of the issue I don't know if another case was opened or not. I was told there was an update about a month ago . That's when this started for me, I have older Roku TVs that did not have the issue until I bought the new ones I wish I had the older ones to see if they're having the same issue but they were burned out

[Ldss]

I just got home.  The channel guide still not working correctly.  Will give channel info for short time than go back to No Information.  What ever fix they are trying is not working.  NEED TO GO BACK TO WHEN THEY DID NOT HAVE CHANNEL ICON ON TOP OF GUIDE.  When added in feb. 2025 is when all the guide problems started .  4 roku tv asst brands all having guide problems. This is a. I T PROGRAM PROBLEM.

[Ldss]

PS..  I have restarted. Unpuged. Rescand channels.  Checked for new update.   Guide still not working.  Goes to no info. 

[JohnP1960]

Hi, not sure if right place as first time on and can’t see anything resembling my Roku problem so apologies if in wrong place. 
anyway

my Disney Plus app has disappeared, when searching and selecting it says open with no download option so it must be hidden somewhere. 
Device is up to date and have reset a few times but don’t know what’s happened to it

any help would be appreciated Thanks

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED and going on for long time.  If you examine to overall board you can see this channel guide "NO INFORMATION" all over the place. 

It is a ROKU issue not a consumer usage problem.

It is not a hardware issue its a ROKU software issue.