Issue Tracking Board

Status updates, outage reports, fixes, and workarounds. Subscribe to a thread be notified of updates!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
nmb48150
Reel Rookie

Re: [Underinvestigation] "No info" or app missing on Live antenna channel?

Jump to solution

i'm still losing seemingly random channels, but after rebooting the entire section of 'Add-ons' reverts back to 'no information' the quickest.

0 Kudos
MotorcycleCindy
Channel Surfer

Re: No information on my Roku channels they keep dropping off I have to keep restarting the TV

Jump to solution

I have a Roku TCL 55 in tv. The problem started with the no information on the live channel lineup about the same time y'all added the tiles located above the TV lineup. You can watch a TV show for a while then go back to the channel lineup and when you do... no information is shown. Sometimes you have to go back to the home screen and go back into the lineup and hope it appears. Otherwise you have to unplug the television set. Please fix the problem it's on your end not ours.

Screenshot_20250313_205437_Gallery.jpg

Screenshot_20250313_205427_Gallery.jpg

 

nmb48150
Reel Rookie

Re: [Underinvestigation] "No info" or app missing on Live antenna channel?

Jump to solution

i don't know if this helps but i have 'no information' for all channels in the current time slot but starting on the next hour of the guide i have information. ie. 7am has no information but starting at 8am it has values, the current time is 7:45

mjrrobins
Channel Surfer

Re: [Underinvestigation] "No info" or app missing on Live antenna channels?

Jump to solution

As of last night, the guide information was working. I will look agian later today and let you know. Thank-you.

0 Kudos
MotorcycleCindy
Channel Surfer

Re: [Underinvestigation] "No info" or app missing on Live antenna channels?

Jump to solution

Still not working. You can select a channel.. watch TV for a while.. go back to Live Channel Lineup.. NO INFORMATION. 

0 Kudos
Macrokr55
Channel Surfer

Re: [Solved] "No info" or app missing on Live OTA?

Jump to solution

Ok, well, yesterday evening past 7pm CDT the no information problem returned for the evening, this morning at least for a couple everything is working again.  Looks like they are still rolling in (and out) code fixes.  Seems like kind of a "Tone Deaf" customer service model being practiced here.  At least it's better than it was.  Pro tip, since I got this (My TCL Roku TV)  I have kept it and the other devices in the system running though a surge protecting power strip and I turn this off at the end of the day, otherwise the TV always stays in standby mode.  Just like an old school PC you need a full power off and on to keep these devices reset and updated on a regular basis.  😉

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.