Issue Tracking Board

[Ldss]

I just got home.  The channel guide still not working correctly.  Will give channel info for short time than go back to No Information.  What ever fix they are trying is not working.  NEED TO GO BACK TO WHEN THEY DID NOT HAVE CHANNEL ICON ON TOP OF GUIDE.  When added in feb. 2025 is when all the guide problems started .  4 roku tv asst brands all having guide problems. This is a. I T PROGRAM PROBLEM.

[Ldss]

PS..  I have restarted. Unpuged. Rescand channels.  Checked for new update.   Guide still not working.  Goes to no info. 

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED and going on for long time.  If you examine to overall board you can see this channel guide "NO INFORMATION" all over the place. 

It is a ROKU issue not a consumer usage problem.

It is not a hardware issue its a ROKU software issue. 

[Ldss]

• Ota tv guide still not working.  Was working am but pm  just went to it and at least 1/2 of the channels are showing with no info.  Sure wish you'd go back b4 you put icon above the tv guide .  The icon are worthless and b4 you added it the tv guide worked fine. 3-18-2025.  Asst. Brands of roku tv all same problem.

[Ldss]

3-18-2025 just went in and did restart.  Now guide is showing all  channel information.. problem is still not fixed ..  4pm

[Ldss]

3-19-2025 3:00 pm ota guide working ---- 5:30pm. 1/2 the tv guide now says no information. ---  Did restart now info is back .  The I T problem with guide is still not fixed.  🥴

[bratface]

Well, it looks like Roku REMOVED THE TILES AT THE TOP OF SCREEN (THAT WERE CAUSING THE NO INFO PROBLEM)! YAY! Here's hoping that the problem is fixed, time will tell ( I didn't turn the TV on until about 5:30 pm).

[bratface]

Well, THAT DIDN'T LAST LONG??? By 9:00 pm it was back to the RIDICULOUS TILES UP TOP & NO FRICKING INFORMATION IN THE GRID!!!!!

[DjwOhio]

It has been one week since my last check.

- All 4 TVs in two geographical locations still exhibit the same bad behaviour as reported prior.

- Version/build has not changed.

Please advise how to reopen this ticket or create a new ticket.

[Moat]

OTA channel guide still not fixed, still showing "no information" @ 8pm, 3-20-2025;

TCL model; 43S431

Hardware ID; C133X

Serial number; X00000AWK2AX

Software version; 14.1

Device ID; S02RT16WK2AX

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Tracker info; 

Model: C133X - Roku TV

Serial number: X00000AWK2AX (S02RT16WK2AX)

Software version: 14.1.4 • build 7709-93

GC version: 13.3.11

Timestamp: 2025-03-21T00:51:32Z

Issue ID: AX-113-811

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All channels of the OTA channel guide exhibit this issue

Zip code: 48813

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Please, for the love of anything decent - fix this d@mn issue. 😡

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