Issue Tracking Board

[DjwOhio]

Today is Sunday the 16th.

The OTA channel guide is still not working consistently.

- The software version has not changed since I provided the screen shots.

- No software updates are available.

- The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.

Do not understand how this issue can be solved by a moderator vs the person having the issue.

Has another ticket been opened?

Dan

[Vinyljoy]

I have no idea I was asked to send a picture with my serial number and model number and hit certain buttons X amount of times when it happens. All I have is a picture of the issue I don't know if another case was opened or not. I was told there was an update about a month ago . That's when this started for me, I have older Roku TVs that did not have the issue until I bought the new ones I wish I had the older ones to see if they're having the same issue but they were burned out

[Ldss]

I just got home.  The channel guide still not working correctly.  Will give channel info for short time than go back to No Information.  What ever fix they are trying is not working.  NEED TO GO BACK TO WHEN THEY DID NOT HAVE CHANNEL ICON ON TOP OF GUIDE.  When added in feb. 2025 is when all the guide problems started .  4 roku tv asst brands all having guide problems. This is a. I T PROGRAM PROBLEM.

[Ldss]

PS..  I have restarted. Unpuged. Rescand channels.  Checked for new update.   Guide still not working.  Goes to no info.