Issue Tracking Board

[StevenCee]

@RokuEmmanuel-D You know this issue is happening across the country, and you know what the problem is.  WHY DO YOU KEEP ASKING FOR THE SAME LAUNDRY LIST OF INFORMATION???
YOU SOUND LIKE A BROKEN RECORD, AS THAT IS THE ONLY THING YOU EMPLOYEES EVER OFFER!
NEVER HELP WITH ACTUALLY SOLVING ANYTHING!
WE ALL SEE HOW STUPID THIS STRATEGY IS, AS WE NEVER EVER GET "UPDATES". OR HOW TO FIX ANYTHING.....    SMH

[nmb48150]

l programmed computers for over 40 years and this would never have been allowed to go on this long.  An update failed, recall it already.  Management should be concerned because every Roku machine in every retail store is advertising just how bad the product can be and how non-responsive the customer service team is.  This type of worldwide exposure is not what upper management should support for any reason, given the simplicity of the solution, apologize, recall the update, and return to the prior version that worked until corrections can be properly tested.

[Jsteph1]

So what’s the fix for this problem

[Lindia]

I had the same thing. So I went I to settings - then tv input - then live tv- then scan for channels -then performed channel  scan on antenna and cable channels . Then go back to home screen and now it's fixed 😀

[katielin]

I just found that if I select the Live TV Channel Guide box to go into Live TV, the channels and normal information is there, but if I access it via an actual channel box shortcut, like the CSI box directly, the No Information displays.  Don't know if this will work always, but so far it seems to be working.  My Rokus are very old.   

[ttflutegal]

Nevermind

[Ldss]

May be tidy.  But still not working.  Has not worked from feb. 2025 to now.  Roku (4 tv) asst brands. Guide hasn't worked ever since you added tv icon/pictures to top of channel guide.  Have done restart, un plug, search for update, turn off screen savior...  will work after restart for short time.. then goes back to no information...  this is obviously a I T PROGRAMING ERROR.. need to go back to b4 you made change and Drop The icon at top of guide.  WHICH IS WORTHLESS. 

[smgw952]

My "auto power savings reduce power after 15 mins" has never been on!

[Dusty1955]

Stop making sense.

[lajones72]

When the Channel Guide shows "No Information" on all channels try selecting Home, then Live TV again. That should refresh the channel guide.

Roku software update 14.1.4 likely created this, as all 3 of my devices (2 TVs and 1 Express) are now doing it.