Issue Tracking Board

[Klanoux]

Yes I bought a new 50”

saw a video how to separate tv anntena with live roku well it was fine till 2 weeks ago stating no information.

so am I supposed to undo what I don’t remember what I was told to do

Or Reset to factory and be 🤬 to get it all back on screen again 

thank you 

[jk050653]

It seems like every time Roku updates the tv to make it better it gets worse. Please fix it and leave it alone until you get someone that knows what he or she is doing. The update before this one I lost my channel numbers this update I lost the programming info. 

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted!

We want to investigate further this problem you had with the Live TV guide, as it was not showing any information.

Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Could you share a photo or video clip with us?
• What troubleshooting steps have you taken so far?

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
The Roku Community Team

[Sruw73]

Same issue and its annoying. 

[1stgenuser]

I have a hisense 58" Roku TV

[Tommy678]

I agree. Neither the tv ot device is at fault. Programming error

[steve0421]

Yep

[steve0421]

Fixing what isn't broke

[ttflutegal]

Nevermind

[BJB19]

This"solution" does not solve the problem, the channel guide returns for about three minutes then goes back to no information. I really wish you would resolve this. I have only an antenna hooked up and cable box. Also I do not like at all the latest change to the home page where the block of stations are displayed at the top of the guide, irritating! Obviously this needs attention as I see hundreds of people complaining about the no information problem, get someone on it!