Issue Tracking Board

[RokuMaryEF]

Hi Roku Community,

We’re aware that some users are experiencing issues with the Tablo TV channel not scanning or detecting local channels after the latest update. We understand how frustrating this can be and want to assure you that we’re looking into the matter.

Update: Under investigation and we are currently working with the channel provider to resolve the issue.

To help us address this issue, please provide the following information:

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Troubleshooting Steps Taken:

   • Any steps you’ve already tried to resolve the issue.

Your feedback is invaluable as we work to resolve this. If you have found a solution, please share it with the community! Otherwise, please reply to this thread with the requested details, and we’ll do our best to assist you.

Thank you for your patience!

Best,
The Roku Community Team

[Mikecutshaw]

I am having the same problem. Cannot watch OTA channels live,and cannot playback recorded programs. Tablo was working till the latest Roku update. Makes my Tablo useless. Roku please fix this.

[RokuTakashi]

Hi, @Mikecutshaw 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the Tablo app on your Roku device after the 14.0 update. 

Our team is currently investigating the issue for a resolution. We'd like to request the information posted above this thread to assist us in the investigation.

Your response would be valuable to us, and will help us work on the issue.

Best wishes,
Kash

[Mikecutshaw]

3810x

Sn.  Yh000t441987

Device id 213090441987

OS. 14.0

[RokuTakashi]

Thanks for providing the requested information, @Mikecutshaw 

One last detail we need for the investigation is the:

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

This is an essential piece of information for us to develop our investigation.

Your continues efforts and cooperation are highly appreciated.

Best wishes,
Kash

[Mikecutshaw]

Tacker id.  87-397-322

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Mikecutshaw. 

We appreciate you providing all the necessary details so that we can forward this to the relevant team for investigation.

Rest assured, our team is working hard to get you back on streaming quickly. We are thankful for your cooperation and understanding on this matter. 

All the best,
Emman

[Tim100]

 I have the same problem!

[Tim100]

I have same problem with Roku 3941x2 update 14.0.4 Tablo 4.  My Roku 3941x2 with update 13.1.4 is still working on Tablo 4. For me it is just the the channels that come in from my TV antenna! The ones that come in from the internet still work. I would like to be notified when you have a fix! Please move this if it is in the wrong Spot.

[Memolon1]

Same exact issue with 2 Roku express 4k+ my 3rd one still on version 13 and no problems , please fix it thank you!!!!