Issue Tracking Board

[RokuMaryEF]

Hello Community,

We are currently investigating an issue where some Roku devices are getting stuck in recovery mode. Our team is working diligently to resolve this, and we appreciate your patience during this time.

As soon as we have any updates or a solution, we will be sure to update this thread. Thank you for your understanding, and please stay tuned for more information!

Best regards,
The Roku Community Team

[hayliewiedeman7]

can someone please help me figure out how to get my tv out of recovery mode?

[RokuTakashi]

Hi, @hayliewiedeman7 

Greetings, and welcome to the Roku Community.

We came across your post regarding the issue you've encountered with your Roku TV, specifically with being stuck on Recovery Mode, and we'd be happy to assist. We'll provide troubleshooting steps to resolve the issue. Kindly follow the steps below:

Completely Restart the Roku TV

1. Locate the pinhole Reset button on the back of your TV, near the antenna, HDMI, and audio connections.
2. Using a straightened paperclip (or similar), press and hold the reset button for at least 30 seconds.
3. Follow the steps to re-activate the Roku TV once more.

Additionally, you can restart your modem/router before performing the mentioned steps above.

We hope that you find this information useful and resolve the issue you've encountered. Let us know if you have further concerns or inquiries.

Best wishes,
Kash

[HELPME57]

Help I don't know why it does this

[FF2]

My Hisense roku tv is stuck in recovery loop. 
serial x01900kcyahm

roku tv g212x

hisense model series-65

how do I get unstuck? Reset, unplugging, nothing works

[RokuJechealR]

Hi @FF2 @HELPME57

Welcome, and thanks for taking the time to post to the Roku Community!

We are currently aware of this, and our engineering team has been investigating this issue closely.

@FF2, we acknowledge the information you have provided and will update our team on this.

In the meantime, @HELPME57, please provide us with the required details so we can send to our appropriate Roku team the additional information for the investigation:

• Roku TV model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
• Photo of the error message for reference.

We're hoping for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

All the best,
Chel

[NazhaeS]

My tcl roku tv keep restarting! I tried to press the reset button for 15 seconds and going through the set up but it don’t stay on long enough for me to finish the recovery mode/set up. I tried unplugging and plugging it back in. I tried switching the outlet. Nothing is helping! It still keeps restarting

[youandme]

My TCL Roku tv is locked on purple screen or recovery screen. I cant get to settings or anything. I have no devices except a fire stick witch i have disconnected. However I can get netflicks intermittently. I have internet connection (starlink)I have done the hit home button 5 times then ff etcetera. It always goes back to the purple screen Its been over a week nowI need some help but Roku is not helping at all. Thank you for any assistance  

So a week Has gone by. I have done the factory update with the USB code 6 times I have tried everything.(the tv id is in the photo.) also a code on the tv to copy into updatetv,roku. After code input it would not except the code and locked up I have done this several times and always the purple screen. Also from time to time very intermittently when i hit the netflicks app it comes up and will run netflicks. so we have network hook up

[renojim]

Are you describing what people are describing here? https://community.roku.com/t5/Discussions/The-home-screen-of-the-Roku-TV-is-displaying-as-blank/td-p... Roku is asking for more information in that thread.

[RokuJanadeeK]

Hi @youandme,

Thanks for letting us know about this experience.

Our team is aware of the issue with Roku TV. Could you provide us with the details requested by @RokuJechealR? Our Roku engineers need these details to investigate your affected device.

We're anticipating your response with the said details.

Best regards,
Janadee